I have always hold this saying, "If the baby doesn't cry, he doesnt get his milk..."

Complacency is so prevalent in my country, but I don't hink that so much the case in the US. I have pretty much read all reviews you can find on this tablet before I purchased it, and there are sooooooo many mixed experiences it's not funny.

I believe that few positive feedbacks are accounted to the emotional attachment to their investment, IE. That because they have paid big bucks for this, they're either blind or don't want to admit the little dowfalls that are generally present on the tablet (bear in mind that I can't contribute personally yet and my previus comments were based solely on the reviews I've read).

Let's see what the result if this is. Buy I do believe that some of the general issues have already made it to the higher-ups at Lenovo...

Just ny 2c

Ron


Sent from my iPhone using Tapatalk

I get the feeling that Lenovo doesn't care about the TPT.  I think that they are going to fix all the issues with the next release of tablets pushing the Tegra 3. 

I have tried to contact Lenovo on many different occasions.  I actually got a response to return the TPT and wait for the new Tegra 3 next year....   not the answer you are looking for when your trying to get support for something that you spent almost $700 on...  I am dissapointed with Lenovo.  I don't think that I will be purchasing products from them again.  Sucks because we are deploying new laptops across my organization. I purchased a Thinkpad T500 for myself at work and was going to push another 100 of them out... due to poor support from Lenovo, I will be taking my business to Dell or HP.

I feel that anyone who has purchased a thinkpad tablet was taken.. I doubt Lenovo will do anything with this tablet.

Admin:  I think it's more a case of a large corporation taking a bit of time to gather data from a fairly new first generation product in a fairly new market and figuring out what the best course of action is to take.  I wouldn't write them off as not caring about their customers...as I genuinely don't believe that.

I would suggest we keep our discussions in the proper perspective and avoid "Lenovo Bashing". Certainly there are bugs and flaws in our device that should be addressed and IMHO Lenovo will address the major ones, if we as advanced users, make those issues known from a constructive perspective. We have to consider that the Android Tablet market does not have the years of growth that the PC market has enjoyed, so we will not have the maturity in our Android Tablet that we have come to expect in our PC's. On another note, I certainly would not want to see the growth of Android devices restricted as is seen in IOS ones, which by this restriction creates a more stable platform. I consider the Android Table Market to be like a runaway locomotive as it plays catch-up to IOS and that the Android manufacturer that learns to balance growth and functionally will be the market winner. As an additional suggestion, I would like to see a new forum topic for something like "Bug and Fixes", where we could log the bugs and flaws we find, as well as, the fixes when they are delivered. My TPT is not my perfect tablet, but honestly it is far superior to my first Android tablet, which I purchased last May.

just a question, what is exactly the problem with micro usb ?

It would seem to me that Lenovo changing its policy repairing the MicroUSB under warranty from the previous assumption of 'user error/abuse' is evidence that the company in fact is listening to customers and keeping tabs on the issues with the TPT.  As S. Prime stated before, this is a first generation product and as with just about all first generation products there are always unforeseen issues that crop up after the device has been out for awhile.  I can't think of any product that gets it perfect in its very first version.   I have a HP TouchPad, Toshiba Thrive and a TPT.   All three are first generation products and all three have had issues.

My TouchPad started developing hairline cracks in the plastic around the corners of the display shortly after I got it even though I babied it and had it in a case since the very first day.  Just like the MicroUSB issue with the TPT when the first few reports came in they assumed it was rough handling by customers.   After a few dozen reports came in from different people however they agreed it was probably a manufacturing issue that affected some tablets and they agreed to replace them under warranty.   I had mine replaced and so far have not had the cracks recurr. 

On my Thrive there was an issue where the tablet simply would not wake from sleep many times when I first got the tablet.  I would have to do an entire hard reset and lose any information or open apps or sites I was on previously.  It was very frustrating since I'd basically have to leave the tablet on all day or turn it completely off.  I couldn't put it to sleep.    An OS update eventually solved this problem. 

Keep in mind that this is not an official Lenovo site and therefore there are no Lenovo employees that are here to answer your questions or give any kind of warranty responses.   

I will say this though.  I generally believe that you catch far more flies with honey than you do with threats.  In my opinion the best way to get a company, Lenovo or otherwise to respond well/generously/appopriately with an issue is to 'kill them with kindness' and let them know how much you genuinely enjoy using their products.   Then you can mention this one serious/annoying issue that you've come across and I'd be willing to bet they will act favorably.   If however you come across as nasty, demanding or disrespectful you'll probably just end up getting  a door slammed in your face.   

Remember companies are just a bunch of individuals.  The particular phone representative or technical support person you speak to is a human being that responds best just like all human beings...when they're treated with courtesy, respect and patience.  In my own personal experience dealing with companies I always get a better result when I come across as a passionate and friendly advocate of their products.   If however I've had little sleep, am cranky and start acting bossy on the phone...I typically end up with nothing.   

As far as my rules in this forum with regards criticisms or issues with Lenovo products I have no problems with discussing any technical, hardware or OS issues that a person has as long as the post is done in a constructive, non-attacking or negative way.   This forum is used by thousands of people every week and the vast majority I come in contact with are very happy with their TPT and I plan on keeping this forum a positive experience for people.

However, As the forum administrator I do have to put some limits on the content of this forum if I feel it crosses a line that does not serve the purpose of the forum or forum members or in fact could be detrimental.  I don't believe using this forum to 'orchestrate' any kind of 'action' or campaign against a company's products is appropriate nor does it serve the interests of this community.  Therefore, I am ending/locking this thread and redacting the pertinent parts.    If a forum member disagrees with this he/she is free to open up his own website or discussion board but it doesn't fit in with the tone or intent of this forum.   

I suggest you give instructions to have one issue per thread so we can follow those that have been addressed and those that still bugging around...

Ron

Sent from my ThinkPad Tablet using Tapatalk

Hello,

Did someone can share experience about Lenovo fixing this issue ?
I've got my usb connector loose for some months and now it didin't charge anymore.

Have sent it for repair to Lenovo (they send me UPS to get the tablet without problem after I contact them to explain the problem).
Just want to know what kind of repair they does (new connector is more solid ?) and if they check the tablet in deep ?
Because I was root and have no more functional recovery on the tablet (yeah, messed up with ICS upgrade)... hope it will not cause problem with warranty :/